inspireOz Overview
InspireOz information service management platform is a set of standardized and module tools based on years of ITIL operations, an output of Acer eDC’s information management operation experiences. It is the proven most effective tool in realizing ITIL operations, a platform that provides a solution for standardized information service procedures, IT service index, and enhance information service level.
inspireOz Features
Flexible and customized executive flow
Based on our standard procedure module and make use of the interactive procedure facilitation tool, Acer eDC is able to rapidly establish an ITIL procedure that meets organization’s operational needs.
Provide a complete configuration management function
Configuration database is the core module of InspireOz, which not only provides a complete configuration management function, but also an examiner for graphic configuration that can help the user to understand the inter-correlation among various configurations intuitively.
Sophisticated reporting functions
Users can create their own reporting content by making use of a built-in operational management report system that has a customized reporting function.
External peering modules
The module can connect externally through various connectors, and exchange and transmit information with InspireOz.
User-friendly interface, quick to use and handy
Apply an user-friendly web interface to reduce training cost for system introduction and lower the resistant level of the administrator.
inspireOz Functional Module
InspireOz consists of 13 functional modules, including 5 procedure modules that are central to ITIL operations. These 5 modules include incident management, problem management, alter management, release management, and configuration management modules. These modules can be created by following a simple procedure set-up module. The procedure is controlled by the engine module, subject to the approving system of organizational hierarchy, which can be done by an approval set-up module. InspireOz currently provides more than 20 procedure management reports for these 5 major procedure management reports. These reports are managed by the graphic and chart management module. They are created by the engine module and delivered according to the settings.
Those workable programs, known errors, and documents during ITIL processes will be stored at the database through a solution management module. The member information management module can manage the user access and help announce messages. External peering module can connect externally through various connectors, and exchange and transmit information with InspireOz.
inspireOz Benefits
Strengthen management capabilities on information service, enhance customer satisfaction and outsourcing management efficiency.
IT services have been transferred from technology-oriented into service-oriented, aiming at providing accurate and high quality services.
Provide a standardized Information management process.
Make use of maintenance and management platform, and introduce a systematic managerial procedure. InspireOz is able to meet the requirements of ISO 20000 through systematic review and reports created by the software.
