Our commitment to you

Acer Cloud Architecture Service Co., Ltd. (hereinafter referred to as "Acer Cloud Architecture", "the Company" or "we") respects the privacy of customers and online visitors. You can access the services provided by our company (hereinafter referred to as "this service" or "this website") through our website, applications on your device, API or our third parties. A "Device" is any computer used to access the Service, including but not limited to a desktop computer, notebook computer, mobile phone, tablet computer, or other consumer electronics. This privacy statement informs you how we collect, store, process, transfer and use your personal data when we provide this service, as well as the choices you provide when collecting and using your personal data. When you use this service or this website to send your personal information to the company, access or use the service or this website, or otherwise access, use or use any of the services provided by the company, you agree to this The Company processes your personal data in the manner described in this Privacy Statement.

What information is collected and how it is collected

We collect various information to provide better services to customers who use this service and visitors to this website

・Internet protocol (IP) address: For each customer who accesses or uses this service or visitors to this website, this website will automatically identify and store the visitor's IP address (that is, the Internet address of the visitor's computer) protocol address), and related browsing behavior on this website (for example, the service content selected or browsing time) and other information. However, the aforementioned information is only for us to conduct traffic analysis and investigate usage behavior, so that we can improve the overall usability of the website and improve service quality. You can enable the blocking technology provided in some browsers to stop you from automatically providing relevant information every time you log in to this website.

・Device information: We may collect device-specific information, such as your hardware model, operating system version, and unique device identifiers; we may also use browser web storage (including HTML 5) and application Program data cache and other mechanisms collect and store device information and personal data on your device.

・Cookies: We may use a standard technology called a cookie to collect information about how you use our website, by measuring which parts of our website are most attractive, or to remember you when you visit again way to provide you with a better user experience. Most browsers allow you to erase cookies from your computer's hard drive, block the acceptance of cookies, or receive a warning when a cookie is stored. You can choose to set your browser to notify you when a cookie is received, allowing you to choose to reject or accept cookies. Third parties may also use cookies when placing advertisements on our website to help control which advertisements will be presented. These third parties may also use cookies to collect non-personally identifiable information from you. Advertisers can use this information to provide advertisements and measure their impact.

・Personal Information: Although we generally do not require you to provide personally identifiable information when you visit, access or use this service or this website, sometimes we may ask you to provide personally identifiable information. Information such as your email address, name, mailing address and phone number.

 

Personal Data Processing

The personal information you provide may be used to assist and support your customer relationship with Acer Cloud Architecture. We hope to use the information you provide to tailor your experience of using this website and interacting with us in general. Unless required or permitted by local laws, we will not collect or use the personal data you send for any non-related purposes without prior notice.

Unless you notify us otherwise, we will send you information about our various product upgrades, special offers, and other Acer cloud architecture products and services that we think may be of interest to you. Only Acer Cloud Infrastructure (or an agent acting on Acer Cloud Infrastructure's behalf) will send you direct mail. If you do not want to receive such emails, you only need to inform us when you provide us with your personal information; you can also choose not to receive future mailings at any time by contacting Acer Cloud Architecture; please refer to the following opt-out instructions .

We may also use your information in compliance with the law, or for self-defense against claims made in accordance with these laws, or when it is necessary to exercise the legitimate business interests and needs of Acer Cloud Architecture; In such cases, we will pay special attention to protecting your rights and ensuring that your personal data is used in a fair, lawful and proportional manner.

To the extent permitted by law, any information you provide may be accessed and processed by our company's affiliates (including but not limited to Acer Cloud Architecture Co., Ltd., hereinafter collectively referred to as "group companies") located around the world Or store, or transfer to any group company, including companies located in a country other than your residence. All group companies that receive your personal information will use any information you provide in accordance with this privacy statement.

Acer Cloud Architecture will not provide your personal information to third parties for their marketing or business solicitation purposes without your consent. However, we may share your personal data with Acer Cloud Architecture's agents or contractors to perform Acer Cloud Architecture's services, functions or data analysis. Example: If we need to ship items to you, we must provide the shipping company with your name and address. We will only provide third party agents or contractors with the minimum information necessary to complete the requested service or transaction.

We may also disclose your personal data to third parties to whom we have a legal obligation or right to enforce, such as in response to requests from government or regulatory authorities, or in connection with possible legal proceedings. Acer Cloud Architecture is not responsible for the actions of any government or competent authority in relation to any matter related to your information or data.

If we merge with another business, or any part of our group of businesses is acquired by another business (or when discussing the above), we may share your information with that other business and its advisors; We will also take appropriate measures to ensure the continuous protection of your rights related to your information.

For the services we provide such as "computer room maintenance service", "host hosting", "network management and security service" and "cloud service", the company uses international regulations as PII (personally identifiable information) The controller/processor will assume due responsibilities and obligations.

The retention period of the personal data you provide will be in accordance with the requirements of contracts, laws and our information security policy.

 

Guiding Principles Regarding Children

Acer Cloud Architecture will not knowingly collect contact information from children or young people (as defined by local laws), and if we know that we have personal information about children or young people, we will remove the information from the system Deleted in .

 

Users in Taiwan

If you use this website in Taiwan, we remind you to abide by the relevant laws of Taiwan

・We will retain and use the personal information you provide from the time we obtain your personal information in any way until you request us to delete it. Our use of your personal information is limited to Taiwan, the region where you are located, and the region where the group company operates.

・In accordance with the Personal Data Protection Act, you can make the following claims or requests to us regarding your personal data:
1. Inquiry or request to read (we will charge a fee depending on the case).
2. Copies are made on request (we will charge a fee on a case-by-case basis).
3. Request additions or corrections.
4. Request to stop collection, processing and use.
5. Request deletion.

・When you exercise the above rights, please pay attention to the following:
1. You can inquire, read, copy, supplement or correct the information you have stored in the company or entrusted by the company through this service or this website. The personal data of the third party management server.
2. You can send an email to contact the company's customer service mailbox This email address is being protected from spambots. You need JavaScript enabled to view it. to request to stop collecting, processing and using your personal information or request to delete your account on this service or this website.

・If the contact information you provide includes the personal information of a third party, you should confirm that the third party has been aware of the rights in this privacy statement, and guarantee that you have obtained the consent of the third party to authorize us Use their personal data according to the purpose of collection in this privacy statement.

・If you do not provide, request to stop collecting, processing, using, or request to delete your personal information, we will not be able to contact you about this service or this website, and make a record for your future inquiries and provide you with When the latest service information or customer service satisfaction surveys result in any impairment of your rights and interests, we will not be responsible for the relevant continuing service obligations and compensation responsibilities.

・If the personal information you provide is reported or we find that it is not enough to confirm the authenticity of your identity or there are other situations where the personal information has been fraudulently used, stolen, or inaccurate, before the relevant disputes are clarified, we will have The right to temporarily suspend the provision of services to you.

 

Users outside Taiwan

If you are using this service or visiting this website from outside Taiwan, please note that your personal information may be transferred to the server of Acer Cloud Architecture or a third party entrusted by Acer Cloud Architecture not located in Taiwan for storage or processing. But please rest assured that we will take all necessary measures to protect your privacy. When using our services, you understand that your information may be transferred to the location of our and third party facilities with whom we share information as described in this Privacy Policy.

Security measures

We will protect the personal information you provide. In the Acer cloud architecture, only those who are necessary for their work can access your personal data. It is our policy to maintain the integrity of any personal data we hold. In order to prevent violations of security regulations, Acer cloud architecture uses several security technologies, such as SET or industry-standard Secure Socket Layer (SSL) encryption technology, to transmit personal data required on all web pages to protect any personal data from from unauthorized access by users, but we cannot guarantee the absolute security of the Internet.

Linked sites

The notices contained in this service or this website only apply to this service and this website itself. This service or this website may contain links to third parties, or content and services provided by other partners, but Acer Cloud Architecture will not cooperate with the third party except for the purpose of providing services to you or as otherwise agreed on this website. or partners to share any collected personal data, and is not responsible for any information or content of the website provided by third parties or partners. We recommend that you link to and review the privacy statements of websites, content and services provided by third parties or partners for further details. Acer Cloud Architecture does not warrant or support any information or principles of any websites, content and services not controlled by Acer Cloud Architecture.

Question

If you have any questions or suggestions about this privacy statement, this service or this website, please write to the customer service mailbox This email address is being protected from spambots. You need JavaScript enabled to view it..

Management of use and changes to this privacy statement

The terms of this Privacy Statement govern any existing personal data collected and its use. Acer Cloud Architecture reserves the right to change this privacy statement at any time, so we recommend that you check this website at any time. Changes to this Privacy Statement will be effective when the changes are posted on our website.

This privacy statement was last updated: October 30, 2022.